Windowizards Vows To Honor Commitments - Philadelphia News, Weather and Sports from WTXF FOX 29

Windowizards Vows To Honor Commitments

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Windowizards, the popular Philadelphia-area windows installer that appeared to shut down last week, now says it "remains open for business."

Fox 29 Investigates first broke the story last week that the high-profile window replacement company, known for its aggressive advertising, had locked its doors.

A tarp covered the Levittown business' roadside sign while installers came to pick up equipment Thursday. Sales staff was directed Wednesday night to return company vehicles to the lot.

Customers have told Fox 29 Investigative Reporter Jeff Cole that they've been contacted by their sales reps, telling them the company has stopped operations.

Some installers showed-up at the Levittown headquarters looking for money. A call to owner David Goodman last week was not immediately returned for comment.

But a statement attributed to Windowizards Chairman Harvey Goodman and posted to the company's website Monday morning read in part: "As chairman of a family-owned company in operation for more than 50 years I want to reassure our customers, employees, and the public that Windowizards has not shut down our business. Windowizards temporarily suspended operations last week due to an unanticipated interruption of windows from a major supplier. That situation has now been resolved."

It goes on to say, "We have resumed operations Monday, December 20, 2010."

Read More: Windowizards Website

Fox 29 has received calls from customers asking what will happen to the deposits they've placed with the company for windows, and we've been trying to get answers for them in the days since.

Fox 29's Jeff Cole spoke to some customers Monday, including one women who was so upset that she started to sob when saying she fears her $2,500 deposit is long gone.

Mike Bannon, Bucks County Consumer Affairs Director told Jeff that Windowizards' chairman assured him that they intend to honor all of their commitments, but take on no new business.

Bannon says he has received approximately 85 complaints since late last week. He says he forwarded most of the complaints to the company and expects them to be solved.

Many questioned still go unanswered at this point:

  • What caused this 50-year-old family business to suddenly lock its doors last week?
  • Will customers get their windows installed in time to reap the $1,500 Federal Energy Tax Credit they’re expecting?

Click on the video tab to watch Jeff Cole’s report and, of course, Fox 29 will continue to follow this developing story.

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