Call for Action helps woman solve couch problem - FOX 29 News Philadelphia | WTXF-TV

Call for Action helps woman solve couch problem

Posted: Updated:
Amy Short wanted a couch where she could hang out, read, relax, and even sleep. Amy Short wanted a couch where she could hang out, read, relax, and even sleep.
ATLANTA -

Amy Short wanted a couch where she could hang out, read, relax, and even sleep. She found one at a discount furniture retailer, but that was the beginning of her problems. So she called the Call for Action team.

"We were just out shopping one day and we sat down and we just sunk in. I was, like, I can live on this couch," said Amy Short.

Just four months after buying her dream couch, Short sank into the couch, completely. She called the discount furniture retailer where she bought the couch, asking for a fix. She says she thought it would be no big deal, particularly since she bought an extended warranty.

"The gentlemen came out, looked at the couch, inspected it, kind of opened up the zippers and kind of took a couple of pictures and left. About two or three days later I get a call back saying, 'We're sorry, but we found this is normal wear and there is nothing we can do to help you," said Short.

Frustrated at not being able to talk with the retailer, Short dialed Call for Action. The team of consumer negotiators got a third party to look at the sinking couch cushions.

"The independent appraiser said that the furniture was defective. We worked diligently since November of 2011 to have this furniture either replaced or her money refunded," said Call for Action Director Susan Bowie.

For seven months Bowie worked on Short's behalf.  Short's couch cushions were finally replaced. She says Call For Action was very effective.

"Amazing! All of the sudden people actually talked to me. They'd call me back. They wanted to ask more questions about the situation," said Short.

If you have a customer service problem you can't seem to solve on your own, visit the Call for Action page by clicking here.

  • I-Team Story ArchiveMore>>

  • Mom confronts Ray McBerry over modeling request

    Mom confronts Ray McBerry over modeling request

    Wednesday, July 30 2014 12:04 PM EDT2014-07-30 16:04:32 GMT
    A twice-failed candidate for Georgia governor found himself face-to-face with a mother furious over what he was trying to do this month with her teenage daughter.
    A twice-failed candidate for Georgia governor found himself face-to-face with a mother furious over what he was trying to do this month with her teenage daughter.
  • Does social media make you spend more money?

    Does social media make you spend more money?

    Wednesday, July 30 2014 8:49 AM EDT2014-07-30 12:49:39 GMT
    The notion of 'Keeping up with the Jones' is not new, but there is a new pressure coming at you. Peer pressure - whether you're 13 or 33 - is a powerful thing. Now throw in social media and you have what an Atlanta counselor calls 'Keeping up with the Jones' on steroids. And if you're not careful that can get costly.
    The notion of 'Keeping up with the Jones' is not new, but there is a new pressure coming at you. Peer pressure - whether you're 13 or 33 - is a powerful thing. Now throw in social media and you have what an Atlanta counselor calls 'Keeping up with the Jones' on steroids. And if you're not careful that can get costly.
  • Unresolved bank errors? Help is on the way

    Unresolved bank errors? Help is on the way

    Monday, July 28 2014 8:11 AM EDT2014-07-28 12:11:30 GMT
    Taking on a big bank, even over something like a minor bank error, can be maddening. You feel like no one is listening. It's like being trapped in a maze you can't get out of, but somebody is noticing how frustrating that can be.
    Taking on a big bank, even over something like a minor bank error, can be maddening. You feel like no one is listening. It's like being trapped in a maze you can't get out of, but somebody is noticing how frustrating that can be.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Big E celebration comes to North Georgia

    Big E celebration comes to North Georgia

    Wednesday, July 30 2014 9:40 AM EDT2014-07-30 13:40:00 GMT
    You know what the "Big E" is, right? Elvis! And the King is being celebrated in North Georgia this weekend! The 11th Annual Big E Fest and ETA Competition happens this weekend in Cornelia, GA.
    You know what the "Big E" is, right? Elvis! And the King is being celebrated in North Georgia this weekend! The 11th Annual Big E Fest and ETA Competition happens this weekend in Cornelia, GA.
  • Does social media make you spend more money?

    Does social media make you spend more money?

    Wednesday, July 30 2014 8:49 AM EDT2014-07-30 12:49:39 GMT
    The notion of 'Keeping up with the Jones' is not new, but there is a new pressure coming at you. Peer pressure - whether you're 13 or 33 - is a powerful thing. Now throw in social media and you have what an Atlanta counselor calls 'Keeping up with the Jones' on steroids. And if you're not careful that can get costly.
    The notion of 'Keeping up with the Jones' is not new, but there is a new pressure coming at you. Peer pressure - whether you're 13 or 33 - is a powerful thing. Now throw in social media and you have what an Atlanta counselor calls 'Keeping up with the Jones' on steroids. And if you're not careful that can get costly.
Powered by WorldNow

WTXF-TV
330 Market Street
Philadelphia, PA 19106-2796

Phone: (215) 925-2929
Fax: (215) 982-5494

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices