Charm Lessons for Parking Enforcement Officers? - Philadelphia News, Weather and Sports from WTXF FOX 29

Charm Lessons for Parking Enforcement Officers?

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PHILADELPHIA -

If you've ever gotten a parking ticket in Philly-- and who hasn't??-- this story is for you.  Every driver has a good reason why they don't deserve a parking ticket, which of course can cause friction with the person who is writing that ticket.  The Philadelphia Parking Authority wants to make sure those encounters are polite, at least on their part.  So those ticket writers you love to hate are going to get lessons on how to be friendlier and more helpful.  "We would like everyone always to be a little nicer," explained Vince Fenerty, the executive director of the PPA.  "Everybody, including myself, could always be a little nicer."

So come this fall, the PPA's 255 parking enforcement officers will be taking online courses on how to be nicer, so people won't get the wrong impression about the City of Brotherly Love.  "These are things, they're basics," Danielle Cohn of the PA Convention & Visitors Bureau told Fox 29.  "But sometimes all of us need a reminder of general friendliness and welcoming people to the city."

Health care worker Bonnie Smith is not at all convinced it'll work.  Smith cares for Sylvia Leach, a woman disabled by severe arthritis.  "Whatever she needs done, I have to do it for her," Smith said.  Smith spends long days in Leach's home in South Philly, where two-hour visitor parking is strictly enforced.  We asked Smith, if she's a minute late, do they cut her some slack?  "No!  I just paid a ticket," Smith told Fox 29.  "I said I was coming right out.  The lady said well you're just a minute too late."

Daily News columnist Ronnie Polaneczky, a frequent critic of the PPA, is skeptical the charm offensive will make any difference.  "If a person gets an unfair ticket but it was written by a very cheerful person, I don't think that that's going to make any difference to anybody," Polaneczky insisted.  "It's still going to feel like they re-arranged the deck chairs on the Titanic.  This is still a bad ship, you know?"

The charm offensive is the brainchild of the PA Convention and Visitors Bureau, and won't be just for parking enforcement officers.  The online course will open up to hotel workers, taxi drivers, retailers-- anyone who has daily contact with the public in Philadelphia.

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