Do your homework when it comes to home warranties - FOX 29 News Philadelphia | WTXF-TV

Do your homework when it comes to home warranties

Posted: Updated:
ATLANTA -

Last summer was extremely hot, and it wasn't a good time to have an air conditioner break down. A young family found themselves in that predicament, and their home warranty turned out to be no guarantee at all.

Jerome Ellis says they got fans to keep cool, and kept windows open.

"At night it cools down a little, but not that much," said Ellis.

The good news is that he and his wife had a back-up plan: Arkidus Home Protection, a home warranty that offered for an annual fee for repairs, service and even replacement. Arkidus sent out a repairman who told him his air conditioner was dead. Ellis says that's the last visit he had from anyone representing Arkidus.

"From that point until the end of the summer, 'My manager is going to call you. Somebody will get back to you. We'll call you back,'" said Ellis.

While the heat index spiked, his responses from the Florida-based home warranty company dropped.   Finally the Ellis' started to get answers from the Florida Insurance Commissioner's office who wrote, "they are not licensed to sell home warranties."   

"We've had no return calls. We have not been able to get in touch with anyone," said Georgia Insurance Commissioner Ralph Hudgens.

Hudgens believes the company has shuttered its doors and moved on. Still, Hudgens' office has issued a cease and desist order.

"If they do anymore business in Georgia we'll prosecute them," Hudgens said.

That doesn't help the Ellis' much now, but as they set out to find another home warranty company, Hudgens says to make sure the company you've picked is backed by an assurety bond or an insurance company.  Better yet, he says, calls his office to make sure the company is OK'd to operate in the state.  

In the meantime, Ellis is spending this very cold winter looking for a good deal on an air conditioner.

According to the commissioner, unlike auto warranties, home warranty companies do not have to register with the state.  So it is up to you to do your homework when looking for a company with a reputable name. If you need help, ask your realtor for a recommendation.

  • I-Team Story ArchiveMore>>

  • Reality TV Star Todd Chrisley faces tough questions

    Reality TV Star Todd Chrisley faces tough questions

    Tuesday, August 19 2014 10:58 PM EDT2014-08-20 02:58:47 GMT
    It's one of the hottest reality TV shows in the country and it stars an Atlanta millionaire.It's called "Chrisley Knows Best" and Todd Chrisley is the flamboyant lead.But Senior I-team reporter Dale Russell has been digging through court records and says "reality" means something different to people who have done business with Chrisley.
    It's one of the hottest reality TV shows in the country and it stars an Atlanta millionaire.It's called "Chrisley Knows Best" and Todd Chrisley is the flamboyant lead.But Senior I-team reporter Dale Russell has been digging through court records and says "reality" means something different to people who have done business with Chrisley.
  • Save money by grocery shopping at the right time

    Save money by grocery shopping at the right time

    Monday, August 18 2014 1:14 PM EDT2014-08-18 17:14:49 GMT
    Here's the sure fire way to stay on budget at the grocery store: Plan your menu in advance, make a list then stick to it. So how is it that you're still spending more than you should and ending up with less than you need? Because too many of us shop at the wrong time.
    Here's the sure fire way to stay on budget at the grocery store: Plan your menu in advance, make a list then stick to it. So how is it that you're still spending more than you should and ending up with less than you need? Because too many of us shop at the wrong time.
  • Credit card transfers: read the fine print

    Credit card transfers: read the fine print

    Friday, August 15 2014 9:00 AM EDT2014-08-15 13:00:05 GMT
    A credit card balance can easily get out of control. You can chip away at that debt by transferring the balance to a lower interest card.  But, before you jump on that great offer, hit 'pause'. It's not for everyone.
    A credit card balance can easily get out of control. You can chip away at that debt by transferring the balance to a lower interest card.  But, before you jump on that great offer, hit 'pause'. It's not for everyone.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Good Day Atlanta

    Enjoy lighter fried chicken

    Enjoy lighter fried chicken

    Tuesday, August 19 2014 9:27 AM EDT2014-08-19 13:27:57 GMT
    Enjoy this lighter, healthier fried chicken recipe with Chef Curtis Aikens!
    Enjoy this lighter, healthier fried chicken recipe with Chef Curtis Aikens!
  • Girl Scouts of Greater Atlanta hold fall membership blitz

    Girl Scouts of Greater Atlanta hold fall membership blitz

    Tuesday, August 19 2014 8:41 AM EDT2014-08-19 12:41:05 GMT
    It all began with 18 members in Savannah, GA back in the early 1900s.  Now, there are more than three-million Girl Scouts across the globe, including
    It all began with 18 members in Savannah, GA back in the early 1900s. Now, there are more than three-million Girl Scouts across the globe, including thousands in Great Atlanta, and the organization hopes that numbers just keeps growing.
Powered by WorldNow

WTXF-TV
330 Market Street
Philadelphia, PA 19106-2796

Phone: (215) 925-2929
Fax: (215) 982-5494

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices