Study: 9 companies rate poorly when it comes to customer service - FOX 29 News Philadelphia | WTXF-TV

Study: 9 companies rate poorly when it comes to customer service

Posted: Updated:
ATLANTA -

We've all been there at one time or another. You buy a product that is defective, or you just aren't happy with it, and you have to deal with customer service.

247wallst.com reports that while there has been some improvement in customer satisfaction with retailers, a study by American Consumer Satisfaction Index shows traditional retailers received the most negative assessments, while internet retail got high marks.

The survey listed nine traditional retailers with the worst customer service. They were Walgreen, TJX Companies, The Gap, Supervalu, Sears, CVS Caremark, Safeway, Netflix, and Walmart.

One company, Safeway, has struggled to satisfy customers for years. The company has received a low rating in customer satisfaction every year for the past 10 years, according to 247wallst.com.

How has your experience been with customer service? Post your comments on our FOX 5 Atlanta Facebook page, or tweet us @GoodDayAtlanta.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Man bikes 900 miles to help Georgia girl

    Man bikes 900 miles to help Georgia girl

    Wednesday, July 23 2014 9:40 PM EDT2014-07-24 01:40:42 GMT
    Ten time Ironman, Dave Nazaroff recently rode 900 miles on his bicycle...from Nyack, New York...to Georgia. He didn't do it to get in shape, or to win a competition; he did it to raise money for a 11 year old Callie Truelove in Gainesville, Georgia.
    Ten time Ironman, Dave Nazaroff recently rode 900 miles on his bicycle...from Nyack, New York...to Georgia. He didn't do it to get in shape, or to win a competition; he did it to raise money for a 11 year old Callie Truelove in Gainesville, Georgia.
  • 2014 Southern Living inspired home open for tours

    2014 Southern Living inspired home open for tours

    Wednesday, July 23 2014 9:37 AM EDT2014-07-23 13:37:06 GMT
    It's the first of its kind -- and if you're goal is to live a "perfectly Southern" lifestyle, it might be the home for you. The 2014 Southern Living Inspired Home is now open in Toccoa,
    It's the first of its kind -- and if you're goal is to live a "perfectly Southern" lifestyle, it might be the home for you. The 2014 Southern Living Inspired Home is now open in Toccoa, GA at Currahee Club.
Powered by WorldNow

WTXF-TV
330 Market Street
Philadelphia, PA 19106-2796

Phone: (215) 925-2929
Fax: (215) 982-5494

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices