United Airlines mistakenly sends woman's dog to Ireland - FOX 29 News Philadelphia | WTXF-TV

United Airlines mistakenly sends woman's dog to Ireland

Posted: Updated:
  • Arizona HeadlinesMore>>

  • Late night monsoon storm brings downpour to downtown

    Late night monsoon storm brings downpour to downtown

    Mother nature was busy Thursday evening bringing a thunderstorm with strong winds and rain to the west valley and a torrent of rain just before midnight to downtown.In the west valley wind is suspected as being the cause of several R/V's to overturn. 
    Mother nature was busy Thursday evening bringing a thunderstorm with strong winds and rain to the west valley and a torrent of rain just before midnight to downtown.In the west valley wind is suspected as being the cause of several R/V's to overturn. 
  • Pickup truck crashes into east valley canal

    Pickup truck crashes into east valley canal

    Emergency crews responded to a truck into a canal near Ellsworth Elliot Thursday evening.First responders found the vehicle with it's lights on in the canal. Crews checked inside the vehicle and the area but did not locate any driver or passengers of the truck.
    Emergency crews responded to a truck into a canal near Ellsworth Elliot Thursday evening.First responders found the vehicle with it's lights on in the canal. Crews checked inside the vehicle and the area but did not locate any driver or passengers of the truck.
  • Wind knocks over several RV's near I-10 & Watson

    Wind knocks over several RV's near I-10 & Watson

    Rescue crews are working to rescue people who were trapped in their recreational vehicles near I-10 Watson during a monsoon storm.We have a crew headed to the scene and will bring you the latest updates on this developing story at www.myfoxphoenix.com
    Rescue crews are working to rescue people who were trapped in their recreational vehicles near I-10 Watson during a monsoon storm.We have a crew headed to the scene and will bring you the latest updates on this developing story at www.myfoxphoenix.com
PHOENIX -

United Airlines is dealing with some backlash after sending a Phoenix woman's dog to an airport in another country.

The English springer spaniel is named after famed guitarist Jimmy Hendrix, and what a wild trip he went on. He became an accidental international canine jetsetter – but his family is not so amused.

"I mean thank God he's home safe," says owner Meredith Grant. Hendrix just returned from a whirlwind trip to Ireland.

"On his cage it clearly says he's going to Phoenix, I don't know how someone could screw that up," she says.

When Hendrix's owner Meredith Grant moved from New York to Phoenix last week, Hendrix had to go on a later United Airlines flight.

As the family prepared to go to the Sky Harbor to pick the dog up, United called the family about Hendrix.

"They said, he wasn't on the flight to Phoenix, he was on the way to Shannon. And my mom said, ‘Shannon, where's Shannon?' And they said Ireland."

No one's sure how the mix-up happened, but somehow instead of heading west to Phoenix, Hendrix was put on United's international flight to Ireland.

"A lot of people will say otherwise, but it's like somebody took my child and sent it to Ireland, it feels like you got punched in the stomach."

United was able to get the 7-year-old dog on a flight back to the U.S. and then on to Phoenix a day later.

The airline issued this statement: "We are reviewing the circumstances surrounding the situation and will take steps to prevent this from happening again. Hendrix's experience is not typical of the service we provide to the more than 100,000 pets who travel with us every year."

The cost for Hendrix to be flown in cargo from Newark to Phoenix was $450 -- United Airlines has said it will refund that money, and in that same statement to us, apologized for the mistake.

Meredith says if she ever takes Hendrix anywhere again, she will drive -- no more flying for him.

Hendrix doesn't seem any worse for the wear, but his family will still be taking him to the vet to get checked out.

Powered by WorldNow

WTXF-TV
330 Market Street
Philadelphia, PA 19106-2796

Phone: (215) 925-2929
Fax: (215) 982-5494

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices