Detroit's emergency dispatch goes down once again - FOX 29 News Philadelphia | WTXF-TV

Detroit's emergency dispatch goes down once again

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Detroit Police Chief James Craig spoke to the media Tuesday morning. Detroit Police Chief James Craig spoke to the media Tuesday morning.
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DETROIT (WJBK) -

For the second time in just over six weeks, Detroit's emergency dispatch system crashed overnight making it difficult for officers on the streets to communicate.

Watch charlie Leduff & Maurielle Lue's full video report above.

Detroit Police Chief James Craig said Tuesday corrupt data entered into the Motorola-run dispatch system during an upgrade caused the sporadic outages.

"We're not getting the optimal transmission, but we're getting them," said Craig. "Last time we had a total shutdown and we were scrambling trying to figure out how to get plugged back in. And this time it was a matter of going to a fallback procedure."

Police officers tell FOX 2 the radios went down Tuesday around 2 a.m., forcing them to use cell phones and landlines to communicate with dispatchers.

Craig says the outages did not have a negative impact in the ability to provide service to the community.

It was on July 5 when the system crashed for nearly a full day. "We lost total radio communications," Craig told FOX 2 that day. Craig says that crash was caused by a Motorola hardware malfunction.

Also See: "Get mad, Detroit!" after 911 dispatch system fails

Craig says technicians will continue to work Tuesday to fix the issue.

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