Riders still having problems with Ventra ahead of changeover - FOX 29 News Philadelphia | WTXF-TV

Riders still having problems with Ventra ahead of changeover

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CHICAGO (FOX 32 News) -

Problems are being reported with the CTA's new payment system and commuters could in for a shock on Monday when the paying system changes.

The CTA is in the middle of transitioning customers over to touchless Ventra cards. They are one month into the four month transition and about a third of people say they have got lots of problems.

Customers say activation of the cards and loading them with money has been a huge problem. Then when they call customer service, they say they get disconnected while holding for long periods of time, sometimes up to 20 minutes.

Other people say they're still waiting for the cards to arrive even though they ordered them a while ago. They want to know where are all the vendors the CTA said would be selling these Ventra cards as well. They also think they are being overcharged when they go to some of the turnstiles.

The CTA says they know there are some things they need to work out. They are trying to add staff to some of the customer service locations and phone centers but they say it's going to take time and people should try to use automated systems through the phone line.

CTA says that about 900,000 people so far have already received their Ventra cards and they have been used about 10 million times.

In the next major step in the transition to the new Ventra fare payment system, the CTA and Pace Friday reminded customers of important changes that will take effect on Monday, Oct. 7:

• Rail station vending machines will no longer sell CTA magnetic stripe stored value cards or magnetic stripe period passes.

• Customers will be able to continue to reload their magnetic stripe fare cards with stored value until Monday, Nov. 15.

• Customers may be able to purchase magnetic stripe period passes at retail locations that still have them in stock.

• Chicago Card customers will no longer be able to reload their cards at CTA rail station vending machines. Registered Chicago Card customers are continuing to transition to Ventra. New Ventra Cards are on their way to these customers via mail. Registered Chicago Card customers are encouraged to reload sufficient value on their cards prior to October 7 until their new Ventra Cards arrive and are activated.

• Chicago Card Plus customers are continuing to transition to Ventra. New Ventra Cards are on their way to these customers via mail. Chicago Card Plus customers can continue to auto-load their Chicago Card Plus accounts until their new Ventra Cards arrive and are activated.

• Pace will begin offering a new 30-day premium pass for customers using Ventra.

• Magnetic stripe stored value cards and period passes will no longer be accepted Sunday, Dec. 15.

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