Some Holiday Deliveries Not Made - FOX 29 News Philadelphia | WTXF-TV

Some Holiday Deliveries Not Made

Posted: Updated:
SOUTH PHILADELPHIA -

Some holiday packages didn't make it in time to go under the tree for Christmas! UPS and Fed-Ex had some delivery problems and some very upset customers. So what happened? And what's being done about it?

FOX 29's Jennifer Joyce joins us from outside the UPS in South Philadelphia.

A day late and a package short, many people across the country and here in the Delaware Valley are still waiting for deliveries that should've been under the Christmas tree yesterday.

Angelica Ciarrocchi of South Philadelphia says she paid a premium to expedite a gift to her grandson in Florida two weeks ago. She says it should've arrived last week but is still missing in transit. A frustrated Ciarrocchi is hoping for a shipping refund.

"Why do they make people pay extra money if they know they're overloaded, because you go through all of the trouble of paying for things ahead of time," Ciarrocchi said.

She is not alone. Delays at FedEx and ups are being blamed on bad weather and an overloaded system--thanks to fewer shopping days this year, an increase in online shopping and lots of procrastinators.

"They said they could get it to me the next day and I was looking for it, forward to that...it was a little disappointing when it didn't come," Mark Robinson of West Philadelphia said.

A FedEx spokesperson defends its holiday service saying it experienced no major delays, but they were prepared to work with customers and handle isolated incidents. UPS issued a statement saying, "UPS experienced heavy holiday volume and is making every effort to get packages to their destination as quickly as possible."

  • Local NewsMore>>

  • Police : 58-Year Old Woman Sexually Assaulted In Cobbs Creek

    Police : 58-Year Old Woman Sexually Assaulted In Cobbs Creek

    Thursday, August 28 2014 6:57 AM EDT2014-08-28 10:57:59 GMT
    Philadelphia Police are looking for a man wanted for a sexual assault in Cobbs Creek.The incident began on Saturday August 16 at 9:00 pm, a 58 year-old female, was on the 21 SEPTA bus going to her residence on the 6200 block of Chestnut Street.
    Philadelphia Police are looking for a man wanted for a sexual assault in Cobbs Creek.The incident began on Saturday August 16 at 9:00 pm, a 58 year-old female, was on the 21 SEPTA bus going to her residence on the 6200 block of Chestnut Street.
  • Vigil Held For Teen Killed On North Philadelphia Basketball Court

    Vigil Held For Teen Killed On North Philadelphia Basketball Court

    Thursday, August 28 2014 12:48 AM EDT2014-08-28 04:48:59 GMT
    A shooting on a North Philadelphia basketball court has left a 17-year-old man dead.
    A shooting on a North Philadelphia basketball court has left a 17-year-old man dead.
  • Swedesboro Liquor Store Owner Accused Of Racist Comments

    Local Liquor Store Owner Accused Of Racist Comments

    Thursday, August 28 2014 12:31 AM EDT2014-08-28 04:31:44 GMT
    A quiet little liquor store in Gloucester County is stirring up a big controversy. The store's owner is under fire accused of making racist comments to customers.
    A quiet little liquor store in Gloucester County is stirring up a big controversy. The store's owner is under fire accused of making racist comments to customers.
Powered by WorldNow

WTXF-TV
330 Market Street
Philadelphia, PA 19106-2796

Phone: (215) 925-2929
Fax: (215) 982-5494

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices