911 Operator Saves Her Father Life On Her First Day Of Work - FOX 29 News Philadelphia | WTXF-TV

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911 Operator Saves Her Father Life On Her First Day Of Work

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A 911 call operator gets a scary surprise on her first day of work when the voice on the other end of a call ends up being her aunt calling to say her father had just gone into diabetic shock.

Crystal Morrow says naturally she was nervous her first day on the job. She had already answered a burglary in progress and house fire, but never imagined she would be answering an emergency call from her own family.

Morrow mindlessly says "Dekalb 911 emergency, what is the address of the emergency."

Morrow had uttered those words several times just four hours into her first shift alone as a 911 operator.

Morrow says, "Because of so many people being in the room I didn't think I would get the call and it's crazy that I got it on my first day."

She had taken about 40 calls that day, but never thought she would hear a familiar voice on the other end of one of those emergency calls.

"I heard her voice and I saw her name pop up on the screen I said wait that is my aunt, recalls Morrow.

Her aunt had dialed 911 after crystals father had gone into diabetic shock.

She "I did freeze, my hands froze over the keyboard, but I knew I had to get the call in."

Crystal says inside she was panicking, but knew she had to remain calm and she did throughout the entire call.

She walked her aunt, who did not realize it was her, through the necessary steps and got an ambulance over to her father.

The 911 tape shows Crystal heroically helping her aunt.

Crystal: "I will get the paramedics started. Are you with him now?"

Aunt: "Yes I am"

Crystal: "and is he awake?"

Aunt:"yes he is"

Crystal: "stay on the line and I will tell you exactly what to do next"

Crystal's colleague who also trained her says she prepares the 911 operators to receive calls from family members on day one of training.

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